Returns Policy

1.   Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14-day returns policy to enable you to return products to us in appropriate circumstances.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

2.    Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)    we receive the returned product within 14 days following the date of purchase of the product;

(b)    the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact) and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the returns procedure set out below; and

(d)    none of the exclusions set out below apply.

3.   Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Fill out this returns form and include your invoice number within the packaging.

Products returned under this policy must be sent to:

Lush Duck, Kee Stone House, School Hill, Westbury-sub-Mendip, Wells, Somerset, BA5 1HL

We recommend that you keep a receipt of proof of purchase for delivery in the event of an undelivered item, you will be responsible for paying postage costs associated with returns under this policy.

4.   Exclusions

The following kinds of products may not be returned under this policy:

(a)    gift vouchers.

5.   Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 7 days of the day we received your returned product.

6.   Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)    we will not refund or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.